Payment and Cancelation Policy.

Cancellations can be made up to 24 hours before a scheduled appointment.

Sessions cancelled within 24 hrs will be subject to full payment.

 

Payment accepted by Cash on the day or Direct Bank Transfer before the session.

Therapeutic Agreement.

 

The following is my contract for working with clients: 

1)      Sessions start and finish on time. If you are unavoidably late we can still meet but your session will still end at the usual time. For example, if you are 15 minutes late you will have a 45 minute session. This is so that the next client starts their session on time.

2)     Payment for sessions is by cash on the day or by Direct Bank Transfer (details provided at first session of this payment type) in advance. 

3)     I will need at least 24 hours notice of cancelation otherwise a £45 fee will be applied. There are no exceptions to this. There is no charge for sessions cancelled prior to the 24 hour deadline. 

4)     At the beginning of the therapeutic relationship, we will usually agree to meet at the same time each week.

5)     Termination should be discussed at least one session in advance to allow for closure.

6)     The work is confidential, the only exceptions are:

  • If you are disclosing that you are thinking about harming yourself or others

  • If you believe a child or protected adult is at risk of harm

  • If you disclose an act of terrorism

  • If I am diagnosed with coronavirus the NHS will require that I divulge a list of people that I have come in contact with. In such circumstances I will need to inform the NHS of my contact with you, my client.

I will discuss breaking confidentiality with you before I do so in the above circumstances.

 

As part of my ethical code of practice I see a supervisor once a month where I discuss my case load. No identifying information will be shared.

 

 

7)     I receive clinical supervision monthly and I am a member of the National Counselling Society (MNCS) which is accredited by the Professional Standards Authority. As per regulations, I partake in continual professional development.

 

8)     If we’re ever in touch via social media or see each other in person, I will give no indication of the fact that you are or ever have been a client unless we agree verbally otherwise in a session.

9)  Any brief notes are held under strict procedural guidelines. All hand written information is kept secure and your contact details are coded and kept separately from the notes so as to ensure confidentiality. (See privacy policy below)

The following is my contract for working with clients online during Coronavirus.

1) Sessions start and finish on time and last for 1 hour. If you are unavoidably late we can still meet but your session will still end at the usual time so that the next client can start their session on time; I usually leave at 30 minutes between sessions. For online work, if we are unable to connect on Zoom then I will email or text you straight away at the beginning of the session to arrange another way of connecting and I will try to allow for any time lost.

2) Payment for online sessions is by by Direct Bank Transfer (details sent via email) in advance.

3) I will need at least 24 hours notice of cancelation otherwise a £45 fee will be applied. There are no exceptions to this unless you are taken very suddenly ill with coronavirus. There is no charge for sessions cancelled prior to the 24 hour deadline.

4) At the beginning of the therapeutic relationship, we will usually agree to meet each week. For online work I will try to book sessions at a time where you can ensure a confidential space for yourself.

5) Termination should be discussed at least one session in advance to allow for closure.

6)The work is confidential, the only exceptions are:

  • If you are disclosing that you are thinking about harming yourself or others

  • If you believe a child or protected adult is at risk of harm

  • If you disclose an act of terrorism

I will discuss breaking confidentiality with you before I do so in the above circumstances.

  •  If I am diagnosed with coronavirus, or another contagious disease, the NHS will require that I divulge a list of people that I have come in contact with. In such circumstances I will need to inform the NHS of my contact with you, my client.

As part of my ethical code of practice I see a supervisor once a month where I discuss my case load. No identifying information will be shared.

I work online with Zoom. This is the platform recommended by my governing body and insurance company for online work and currently offers a good amount of security and confidentiality. I need to let you know that I cannot guarantee complete confidentiality online due to the nature of the internet, the same goes for phone calls. If we are unable to connect via Zoom we can use WhatsApp or Whereby but these may not be as secure.

7) I receive clinical supervision monthly and I am a member of the National Counselling Society (MNCS) which is accredited by the Professional Standards Authority. As per regulations, I partake in continual professional development.

8) If we’re ever in touch via social media or see each other in person, I will give no indication of the fact that you are or ever have been a client unless we agree verbally otherwise in a session.

9) Any brief notes are held under strict procedural guidelines. All hand written information is kept secure and your contact details are coded and kept separately from the notes so as to ensure confidentiality. (See privacy policy)

10) Clients should be free from drugs or alcohol for online and face to face sessions.

Privacy Policy.

For GDPR requirements, this policy refers to written documents, hard copy client notes, database entries, Emails, text messages, visits to the website and social media communication.

Data is collected for the sole purpose of providing an appropriate service for the individual; Legally termed as ‘Legitimate Interests’.

Personal information is provided by you for referral and commencement of the service only. Unless otherwise advised by clients, email addresses and or telephone numbers will only be used to update client appointments and or send reminders for client appointments.

 

I am the data processor for all printed/written paperwork. Hard copies of personal information are stored in a locked container, behind a locked door and stored for 5 years.

 

Emails are processed by Google and are therefore subject to their privacy policies. It is recommended that no sensitive information be shared via Email.

My social media business page is processed by Facebook. Should you choose to use the instant messaging function via Facebook, data will be processed subject to their privacy policy. It is recommended that no sensitive data is sent via Facebook messenger.

Phone calls are not recorded; however, text messages and voicemail may be stored for up to 90 days. I may use your phone number to return your call, as per standard business practice.

All electronic devices which hold personal data are password protected and stored securely.

A Cookies tool is in use on the website (Hilary McMeeking | Counselling in Cheltenham) Google Analytics are used to monitor the website’s performance, but all information received is non-identifiable.

No personal/sensitive data will be shared with any 3rd party without the clients’ explicit consent. (Subject to legal requirements)

On occasion, I may ask permission for client feedback to be used for marketing purposes. In this event, all data will be anonymised.

In the unlikely event of a data breach, I will comply with GDPR regulations regarding reporting and action taken.

To ensure uninterrupted client privacy in the event of death or an inability to continue in my role, my designated person will assume data processing responsibility.

PRIVACY POLICY FOR WORKING ON LINE DURING CORONAVIRUS

For GDPR requirements, this policy refers to written documents, hard copy client notes, database entries, Emails, text messages, visits to the website, online counselling during the Coronavirus lockdown and social media communication.

Data is collected for the sole purpose of providing an appropriate service for the individual; Legally termed as ‘Legitimate Interests’.

Personal information is provided by you for referral, commencement of the service and for online counselling if that is your preference for the next 3 months. Unless otherwise advised by clients, email addresses and or telephone numbers will only be used to update client appointments and or send reminders for client appointments. However email addresses for online counselling will be used to send appointments and receipts.

I am the data processor for all printed/written paperwork. Hard copies of personal information are stored in a locked container, behind a locked door and stored for 5 years.

Emails are processed by Google and are therefore subject to their privacy policies. It is recommended that no sensitive information be shared via Email.

My social media business page is processed by Facebook. Should you choose to use the instant messaging function via Facebook, data will be processed subject to their privacy policy. It is recommended that no sensitive data is sent via Facebook messenger.

Phone calls and online counselling are not recorded; however, text messages and voice- mail may be stored for up to 90 days. I may use your phone number to return your call, as per standard business practice.

The platform Zoom is recommended for online counselling by my governing body (National Counselling Society) and I will ask you to work with me via that platform. However if this should fail we may need to jump to FaceTime, WhatsApp or phone. As with all electronic means of communication, I cannot completely guarantee confidentiality of each session on any platform,

All electronic devices which hold personal data are password protected and stored securely.

A Cookies tool is in use on the website (Hilary McMeeking | Counselling in Cheltenham)

Google Analytics are used to monitor the website’s performance, but all information received is non-identifiable.

No personal/sensitive data will be shared with any 3rd party without the clients’ explicit consent. (Subject to legal requirements)

On occasion, I may ask permission for client feedback to be used for marketing purposes. In this event, all data will be anonymised.

In the unlikely event of a data breach, I will comply with GDPR regulations regarding re- porting and action taken. I am based in the United Kingdom and governed under UK juris- diction. Any disputes that may arise in relation to this agreement and my practice are subject to the exclusive jurisdiction of the British courts.

To ensure uninterrupted client privacy in the event of death or an inability to continue in my role, my designated person will assume data processing responsibility.

These Policies are subject to amendment.